Skill #6: Bridging the Gap Between Documentation and Support

Documentation and Support teams share a common goal: to give customers the information they need to get the greatest value from a product. But despite a shared goal, consistent communication rarely follows. The result: tech writers missing out on content-rich customer feedback, thus, as our guest Neal Kaplan phrases it, “creating documentation in a vacuum.” In […] The post Skill #6: Bridging the Gap Between Documentation and Support appeared first on Jacob Moses .